Terms and conditions

About EU TRADE LTD

This website is operated by EU TRADE LTD, company number 13447117. Our company address is 82A, James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. Contact us at contact@eutradeltd.com or on +44 7478 077724.

Scope of these terms

These terms explain the use of our website and its enquiry process. The website introduces blank apparel, accessories, custom printing and UK delivery services. It does not currently offer online checkout or take payment.

These website terms are not a complete set of sale terms. Before you agree to a purchase, we will provide the relevant product details, quotation and order-specific terms, including payment, delivery and any applicable cancellation or returns information. Nothing on this page removes rights that the law gives you.

Enquiries and orders

Our contact and new seller / customer enquiry forms are open to established businesses, new sellers and individuals. Submitting a form starts an enquiry. It does not create an account, reserve stock, confirm a price or place an accepted order. An automated acknowledgement confirms receipt of the enquiry only.

Our team reviews your requirements and contacts you to discuss suitable options. Product availability, specifications, quantities, printing requirements, total price, applicable taxes and delivery charges must be clarified before an order is agreed. Any payment instructions and quotation validity will be set out in the relevant quotation or order correspondence.

Product information and order requirements

Our launch categories are T-shirts, hoodies, sweatshirts, caps and tote bags. Category images are representative; they are not a confirmation of a particular product, colour, material or item in stock. Confirm the specifications you need with our team before ordering.

Tell us the quantities, products, sizes, colours and designs you need. We will discuss your requirements and confirm product availability, printing and delivery arrangements before an order is agreed. Orders can be delivered to your UK address or directly to your customers at different UK addresses.

Custom printing and artwork

Tell us about your design, print positions and intended use when making an enquiry. Artwork format, print method, any proof or sample arrangements, approval steps and production timing need to be agreed for your particular order.

Only submit artwork, logos or other material that you own or have permission to use for the requested printing. Do not submit material that infringes another person's rights or is unlawful. Sharing artwork for an enquiry does not transfer ownership of it to EU TRADE LTD.

Delivery

We offer delivery to the buyer and delivery directly to the buyer's customers within the UK, subject to the agreed arrangements. Delivery is charged separately and depends on the arrangement and destinations. Our minimum delivery timeframe is 7–10 working days after dispatch, excluding production or preparation time. We will confirm the delivery charge and order-specific production or preparation arrangements before an order is confirmed. See our Delivery and returns policy.

Please provide accurate delivery details and tell us promptly if they change. Share recipient information only where you are authorised to do so. Changes to delivery details or requirements must be discussed with our team; they may affect the proposed arrangements or cost. Your statutory rights remain unaffected.

Changes, cancellations and returns

Products made to your specifications or clearly personalised are not eligible for change-of-mind returns where the legal exception applies. If a product does not match the description or agreed specifications supplied by EU TRADE LTD, the affected product is eligible for a 100% refund of its purchase price following assessment and inspection. Our Delivery and returns policy explains the process. Inspection or approval does not override statutory rights or applicable refund deadlines.

If you need to change or cancel a proposed or agreed order, contact us promptly. The options depend on the order, the stage of work and your legal rights. Order-specific information must be provided before purchase; we do not impose a blanket “no refunds” rule through these website terms.

If you buy as a consumer, statutory rights concerning goods that are faulty, not as described or otherwise do not meet the required legal standards remain available. Where a consumer distance-sale cancellation right applies, it is not removed by these terms. The change-of-mind cancellation right may not apply to goods made to your specifications or clearly personalised; this does not remove rights relating to faulty or misdescribed goods. A product is not automatically exempt merely because it was ordered online or is described as printed.

Business purchases may be subject to different sale terms and legal protections. Selecting “Established business”, “New seller” or “Individual” on our form does not by itself determine whether you are legally a consumer. Please raise any order issue with us at support@eutradeltd.com, providing the relevant enquiry or order reference where available.

Using this website

Use the website and its forms lawfully. Do not submit spam, malicious code, misleading information or material you have no right to share. Do not attempt to bypass security or interfere with the service. You may browse the website and use its information to enquire about our products and services.

Branding, text and imagery are owned by EU TRADE LTD or used with permission where applicable. Browsing the site does not grant a right to use our branding or other protected material commercially without permission, except where permitted by law.

Website information and responsibility

We aim to keep website information accurate and available, but products and service details can change and the site may occasionally be unavailable. Confirm information material to your enquiry with our team. External websites linked from our policies are operated by their respective providers.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. These terms do not exclude statutory consumer rights or create a general exclusion of responsibility for our goods or services.

Privacy and cookies

Our privacy policy explains how we handle contact and customer enquiry information. Our cookie policy explains browser storage and preferences. Submitting an enquiry alone does not subscribe you to marketing. Newsletter emails require a separate, optional opt-in.

Updates and disputes

We may update these website terms as the website and enquiry process develop. The date above identifies this version. An update does not retrospectively change an existing agreed order.

These website terms are governed by the law of England and Wales. If you are a consumer, this does not deprive you of mandatory protections or rights to bring proceedings in the courts available to you under applicable law, including where you live in Scotland or Northern Ireland. Contact us first if you would like us to help resolve a concern; this does not restrict your legal rights.